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Then we received AUTHORIZATION WITH a customer reference number for a complete replacement of all phones. This still ended in denial and refusal to help. This was a poor choice because we used the phones in our business, from the base unit to the office to the workshop-- we could hardly ever tell who was calling or who had called.Several calls to technical support gave help but nothing changed the problem. First, the calller ID did not work very well on all of the phones- intermittent at best. Spending extra money on a "name brand" phone with 3 wireless handsets and caller ID seemed like a "smart move".WRONG. I faxed to her all the correspondence, model #'s, serial #'s, work orders as she requested. but wanted $127.50 to repair them (HALF AGAIN THEIR ORIGINAL COST).Many frustrating callS to PANASONIC CORPORATION Customer Service ensued citing the authorization for replacement. Panasonic Corporation received the phones but REFUSED to REPLACE THEM.
Still refusal to keep their word to replace the phones.Finally, another supervisor authorized the one time replacement of all three phones. But ah-ah-ah. Problems began from the very start, even problems with PANASONIC CORPORATION keeping their word and replacing the units. More calls to supervisors ensued (after all a purchase of over $225 for phones should be worth something). The authorization was received within the 12 months warranty period. They did not receive the units within the 12 months warranty period, by the time we stopped trying to run the business long enough to buy replacement phones to use while they were being returned, locate packaging, pack and ship out by UPS. She said she would email me a letter confirming this authorization --- ANd NEVER DID. Some time later I get a refurbished base station with 2 of the phones but not the third phone.
cuando tengo una conversacion larga no me escuchan aunque yo escucho bien no se si sera problemas con telmex que es mi linea telefonica o sera del tel-
Have had no issues with the base station, though I use it with Vonage, so I don't use the base station's voicemail feature. After about a year the sound quality on both handsets is dropping off badly, both in speaker mode and non-speaker mode. One handset is worse than the other.
The phone arrived on time and was easy to install and use. The sound quality is very good and the battery charge life is much better than the much shorter life my previous Panasonic phone had.
The phone I was looking for was a Panasonic extension phone that is no longer made. This seller had them in stock & was the most inexpensive for a new one. I ordered it & was amazed how quick it came & how well it was packaged. I will definitely buy from this seller again.
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